What we build
Inbound answering
Every call answered instantly — after hours, at peak load, without hold queues.
Routing & intent
Callers reach the right place through intent handling, not phone trees.
Appointment handling
Booking, rescheduling, and reminders straight into your calendar or CRM.
Disclosed automation
Agents identify themselves as automated in the first sentence — always.
Human fallback
Transfer rules with context passed along, plus designed after-hours behavior.
Recording & transcripts
Recording with appropriate disclosure and deliberate retention settings.
What you get
- Inbound voice agent: greeting with disclosure, intent handling, routing, and appointment booking.
- Human fallback design: transfer rules, warm handoff with context, and after-hours behavior.
- Call recording and transcription with appropriate disclosure and retention settings.
- Integration with your calendar, CRM, or telephony provider.
- Test scenarios covering accents, interruptions, silence, and edge cases before go-live.
How it runs
Scope
We define which call types the agent owns — it transfers rather than improvises outside them.
Design
Call flows, disclosure, fallback, and recording rules reviewed before a single dial.
Test
Accents, interruptions, silence, and edge cases exercised before go-live.
Run
Monitored conversations with review sampling and escalation tuning.
Scope & constraints
- Voice agents announce themselves as automated; we do not build systems meant to pass as human.
- Recording and outbound calls carry legal requirements that differ by region — we flag obligations, but legal review is yours.
- We scope the agent to defined call types. It transfers rather than improvises outside them.
- Telephony carriers and regions vary; we confirm coverage for your numbers before committing to a design.
Questions
Will callers know they're talking to an AI?
Yes — the agent discloses itself within the first sentence, every call. We don't build systems meant to pass as human.
What if the caller needs a person?
Asking for a human is a first-class path: warm transfer with full context, or a designed callback flow when nobody is available.
Is call recording legal?
Recording rules differ by jurisdiction — some require all-party consent. We build disclosure in by default and flag obligations; the legal review is yours.
Related services
Calling Campaigns
Structured outreach programs
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Knowledge assistants, retrieval-grounded chatbots, and tool-using agents
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